swellgel_logo

SwellGel Terms and Conditions

Placing an order constitutes you acceptance of our terms and conditions detailed below.

Our commitment

We are committed to supplying high quality products to recreational gardeners, commercial growers and landscapers. In accordance with the established custom of the trade, we will in no case be liable for more than the actual amount paid for a particular product on sale on this website.

We will endeavour to only have products on our website that are in stock and available for ordering.

Payment

We accept Visa, Mastercard and Switch/Maestro credit/debit cards for online and telephone orders – please note that your account will be debited on receipt of order at Glowcroft Limited.

Cheques should be made payable to Glowcroft Limited. We can accept cheques in sterling or Euros.

Delivery Charges

Our standard delivery charge for UK mainland deliveries is £4.95.
For any other delivery destination please contact us for a quote.
Most orders are despatched within 2 working days of receipt of order.
Please note there is no minimum order value.

Returns/Refund Policy

We have a 100% no quibble returns policy. If you are in some way unhappy with your SwellGel purchase please let us know within 28 days, send us the product back and we will refund you in full.

You must return the goods to Glowcroft at your expense, however we will refund your costs if the goods arrived damaged or were not what you ordered.
Please note that if you fail to take reasonable care of the goods, Glowcroft reserves the right not to accept their return and your payment will not be refunded.

Glowcroft will refund the purchase price as soon as possible and within 5 working days of the receipt of your notice of cancellation. As the goods are your responsibility until they reach us, we cannot be responsible for goods lost or damaged in transit and therefore recommend that you pack them carefully and obtain proof of postage/despatch